Terms and Conditions for the Use of the WRD Application

Effective Date: 28/07/2026 Please read these Terms and Conditions carefully before accessing the Application, creating an account, placing any Order, or using any of the Services made available through it. By accessing or browsing the Application, creating an account, using any of its Services, or confirming any Order through it, you expressly acknowledge that you have read these Terms, understood their contents, and agreed to be legally bound by them. If you use the Application on behalf of a company, institution, or any legal entity, you represent and warrant that you have the necessary legal authority to represent such entity and bind it to these Terms. If you do not agree to these Terms, or any part thereof, you must not use the Application or the Services. These Terms and Conditions, together with the Privacy and Cookies Policy, the Return, Exchange and Warranty Policy, the Payment and Delivery Policies, and any additional terms or instructions published or made available through the Application, constitute the entire agreement between the User and the Company regarding the use of the WRD Application and the Services. 1. Definitions 1.1. Application: means the WRD electronic application, the website at https://wrd.algonest.tech/, and any digital platform, sales channel, or other technological means owned or operated by the Company that enables Users to order, purchase, and send Gifts or Products to recipients. 1.2. Company / We / Us / Our: means WRD Company, registered in accordance with the laws in force in the Republic of Iraq, and the owner or operator of the Application, including, as appropriate, its management, employees, representatives, authorized persons, and contracted service providers. 1.3. Terms: means these Terms and Conditions, and any policies, rules, instructions, or additional terms referred to, published, or made available through the Application. 1.4. Services: means all Services made available through the Application, including the display of Products and Gifts, receipt of Orders, payment processing, organization of preparation, packaging and delivery, management of returns, exchanges and warranties, customer service, notifications, promotional campaigns and offers, and any other related Services. 1.5. User: means any natural or legal person who accesses the Application, uses it, or benefits from any of its Services, including the Gift Sender, the Gift Recipient, the browser, the customer, and any person who uses the Application in any manner. 1.6. Gift Sender: means the User who selects a Product or Gift through the Application, pays its price, and specifies the Gift Recipient and the delivery details. 1.7. Gift Recipient: means the person designated by the Gift Sender to receive the Product or Gift, whether or not such person is a registered User of the Application. 1.8. Products / Gifts: means the goods, Products, Gifts, gift arrangements, items, or Services offered through the Application, whether provided directly by the Company or by Merchants, Suppliers, or contracted service providers. 1.9. Merchant / Supplier: means any third party contracting with the Company to display, prepare, supply, or sell Products or Gifts through the Application, whether such Products are kept by that party and prepared upon request, or supplied to the Company or its warehouses in advance. 1.10. Delivery Service Provider / Delivery Representative: means the company, person, or entity responsible for delivering the Products or Gifts to the Gift Recipient or to the address specified in the Order, whether affiliated with the Company or contracted by it. 1.11. Payment Service Provider: means any bank, electronic payment company, payment gateway, or third party relied upon by the Company to process, settle, collect, or refund payments. 1.12. Order: means a request to purchase a Product or Gift through the Application, including the Product details, price, delivery fees, Gift Sender details, Gift Recipient details, address, delivery time, gift message, and any special instructions. 1.13. Application Content: means all texts, images, designs, logos, software, interfaces, databases, information, offers, marketing materials, and data made available through the Application, excluding User Content. 1.14. User Content: means any information, data, texts, images, messages, notes, instructions, or content submitted, uploaded, entered, or sent by the User through the Application, including gift messages, recipients’ names, telephone numbers, addresses, delivery notes, and any special instructions. 1.15. Privacy and Cookies Policy: means the policy governing the collection, use, retention, processing, and sharing of personal data and Users’ data, and the use of cookies and similar technologies, which forms an integral part of these Terms. 1.16. Application Policies: means any operational, commercial, technical rules, instructions, or conditions adopted by the Company from time to time, including the Return, Exchange and Warranty Policies, Cancellation Policies, Payment Policies, Delivery Policies, Promotional Policies, and any instructions published within the Application. 2. About These Terms 2.1. These Terms govern the relationship between the User and the Company when accessing the Application, using the Services, placing Orders, sending Gifts, or interacting with any content or feature made available through the Application. 2.2. Certain Products, Services, offers, campaigns, or features may be subject to additional or specific terms. Such additional terms shall constitute a supplementary part of these Terms whenever they are published in the Application, the User is notified of them, or they are presented when using the relevant Service. 2.3. In the event of any conflict between these Terms and any specific terms applicable to a particular Product, Service, or offer, the specific terms shall prevail only to the extent of their subject matter, and these Terms shall remain in effect in all other respects. 2.4. The Company reserves the right to amend or update these Terms from time to time, and any such amendment shall become effective as of the date the amended version is published in the Application or the User is notified thereof by any appropriate means. 2.5. The User’s continued use of the Application after the publication of, or notification of, the amendments shall constitute the User’s acceptance of the amended version of these Terms. If the User does not agree to the amendments, the User must cease using the Application. 2.6. No individual amendments to, or exceptions from, these Terms shall be binding upon the Company unless they are made in writing and issued by an authorized representative of the Company. 3. About the Application and the Services 3.1. The Application is an electronic platform that enables Users to select, purchase, and send Gifts and Products to recipients designated by them, in accordance with the Products, areas, times, and payment methods available through the Application. 3.2. Products or Gifts may be provided directly by the Company or by Merchants, Suppliers, or independent service providers contracted by the Company. Depending on the nature of the Product or the Order, the Company organizes the display, ordering, payment, delivery, and customer service processes. 3.3. The Company does not guarantee the availability of all Products at all times or in all areas, nor does it guarantee the continued availability of any Product, price, offer, or Service on a permanent basis. 3.4. The Company may, at its discretion, modify, suspend, restrict, or update any Service, feature, content, or Product within the Application, whether temporarily or permanently, whenever operational, legal, technical, or commercial necessity so requires. 3.5. The Company seeks to provide the Application and the Services in a stable and secure manner; however, it does not guarantee that the Application will be continuously available or free from errors, malfunctions, delays, or technical risks. 3.6. Certain Services may be affected by factors beyond the Company’s control, including internet or electricity outages, telecommunications network issues, Payment Service Provider failures, traffic conditions, weather conditions, security situations, governmental decisions, or any emergency or force majeure circumstances. 3.7. The Application is intended for use within the Republic of Iraq, or in the areas where the Company makes its Services available. If the User uses the Application from outside the Republic of Iraq, the User shall be responsible for ensuring that such use does not violate the laws applicable to the User. 4. License to Use the Application 4.1. The Company grants the User a limited, non-exclusive, non-assignable, non-transferable, and non-sublicensable license to use the Application and the Services solely for personal and lawful purposes, and in accordance with these Terms. 4.2. The use of the Application, its download, or the creation of an account therein shall not result in the transfer to the User of any ownership right, intellectual property right, or right of exploitation in the Application, its content, software, trademarks, or databases. 4.3. The User may not copy, modify, disassemble, reverse engineer, attempt to extract its source code, use the Application in an unauthorized manner, or create similar services based on its content or functionalities. 4.4. The Company reserves the right to suspend or restrict this license at any time if the User violates these Terms or uses the Application in an unlawful, abusive, or harmful manner. 5. Application Use Requirements and Eligibility 5.1. To use certain Services, the User may require a compatible device, an internet connection, a valid telephone number or email address, an accepted payment method, and an active User account. 5.2. The User shall solely bear all fees and costs related to the use of the internet, telecommunications, messages, data, or any charges imposed by external service providers. 5.3. The Company may require the User to update the Application or grant certain technical permissions, such as location, notifications, camera, or photo permissions, to the extent necessary for the provision of the Service. Failure to grant such permissions may result in the unavailability of certain features. 5.4. The User acknowledges that failure to update the Application or using an outdated version thereof may result in the inability to use certain Services, operational errors, or the inaccurate display of information. 5.5. The User represents that the User has the legal capacity required to use the Application and place Orders. If the User lacks full legal capacity, the Application must be used with the consent of the User’s legal guardian or custodian and under their responsibility. 5.6. The Services of the Application are not designed or intended for children, and the Company does not knowingly collect or process children’s data. If the Company becomes aware of any use by, or data relating to, a person lacking legal capacity without appropriate legal consent, it may suspend the account, delete the data, or take any appropriate action in accordance with the law and its policies. 6. Accounts and Registration 6.1. The Company may require the creation of an account to access certain Services, or may make certain Services available without registration, as determined by the Company from time to time. 6.2. When creating an account, the User shall provide accurate, correct, and up-to-date information, including the User’s name, telephone number, email address (if any), payment details, and any other information requested by the Company. 6.3. The User may not create an account in the name of another person, use false or misleading information, or impersonate another person. 6.4. The User is responsible for maintaining the confidentiality of the User’s account login credentials and for all activities, Orders, and actions carried out through the User’s account, unless the User proves that such activities resulted from the direct fault of the Company. 6.5. The User shall notify the Company immediately upon becoming aware of, or suspecting, any unauthorized use of the User’s account or information. 6.6. The Company may suspend, terminate, or restrict the use of an account if the information provided is found to be inaccurate or outdated, or if the User violates these Terms or uses the Application in a fraudulent, abusive, or unlawful manner. 6.7. The Company may terminate unverified accounts or accounts that have remained inactive for a long period in accordance with its policies, subject to any existing legal or financial obligations. 7. Gift Sender and Gift Recipient Information 7.1. The Gift Sender acknowledges that the Gift Sender is responsible for the accuracy, correctness, and completeness of the information provided about the Gift Sender or the Gift Recipient, including the name, telephone number, address, location, delivery time, and any special instructions. 7.2. The Gift Sender acknowledges that the Gift Sender has obtained the Gift Recipient’s consent or has a lawful basis for providing the Company with the Gift Recipient’s information for the purpose of sending the Gift to the Gift Recipient. 7.3. The Application may not be used to send Gifts, messages, or content to any person for the purpose of annoyance, harassment, abuse, threats, fraud, or violation of privacy. 7.4. The Company shall be responsible for protecting the Gift Sender’s and the Gift Recipient’s information in accordance with the Privacy and Cookies Policy and for exercising reasonable care. However, the User shall remain responsible for the accuracy of the information provided and the lawfulness of its use. 7.5. The Company may share the Gift Recipient’s information to the extent necessary to fulfill the Order, including sharing it with the Merchant, Supplier, Delivery Representative, or service provider, in accordance with the nature of the Order and the delivery instructions. 8. Orders, Products, and Gifts 8.1. The Gift Sender may select a Product or Gift from among the Products available through the Application, enter the Gift Recipient’s information, specify the address, and add a gift message or special instructions whenever such options are available. 8.2. All Orders are subject to the Company’s acceptance, the availability of the Product, and the ability of the Merchant, Supplier, or service provider to prepare or supply the Product at the specified time and in the specified area. 8.3. The display of a Product in the Application shall not constitute a guarantee of its availability at all times. The Company may cancel or reject the Order or propose an alternative if the Product becomes unavailable or cannot be prepared, supplied, or delivered. 8.4. The Company seeks to ensure that Product images, descriptions, prices, and specifications are as accurate as possible. However, certain information, images, or specifications may be provided by Merchants or Suppliers. 8.5. The Company shall not be liable for any error or omission in Product information where the source of such error or omission is the Merchant or Supplier, while the User’s rights shall remain preserved in accordance with the applicable laws and the Company’s policies. 8.6. Certain non-material details of the Product upon delivery may differ from the images displayed in the Application, such as the shade of color, the form of packaging, the arrangement, or certain decorative elements, provided that such differences do not materially affect the nature, value, or purpose of the Product. 8.7. In the case of Products of a special nature, such as flowers, confectionery, food products, handmade Products, or customized Products, the User acknowledges that the final appearance may reasonably differ from the illustrative images displayed in the Application. 8.8. If an Order is associated with a particular occasion, date, or time, the Gift Sender must specify this when placing the Order. The ability to fulfill such request shall be subject to Product availability, the availability of the delivery service, and the Company’s acceptance of the Order. 8.9. The Company may impose limits on quantities, values, the number of Orders, service areas, or delivery times in accordance with its operational and commercial policies. 9. Gift Messages and User Content 9.1. The Gift Sender may, where the Application makes such option available, enter a gift message or special instructions relating to packaging or delivery. 9.2. The User shall ensure that the User Content does not include any statements, images, or references that violate the law, public order, or public morals, or that involve threats, abuse, defamation, harassment, discrimination, or infringement of the rights of others. 9.3. The Company reserves the right to reject, delete, modify, or refrain from processing any message or content that it reasonably determines to be in violation of these Terms, the law, or the Company’s policies, or that may cause harm, embarrassment, or liability to the Company or any third party. 9.4. The User represents that the User has the right to submit the User Content and that such User Content does not infringe any intellectual property rights, privacy rights, reputation, or any other rights of any third party. 9.5. The User grants the Company a non-exclusive and royalty-free license to use the User Content to the extent necessary to provide the Service and fulfill the Order, including printing the gift message, displaying it to the Gift Recipient, or sharing it with the Merchant, Supplier, or Delivery Representative whenever necessary for the fulfillment of the Order. 9.6. The Company does not claim ownership of the User Content. However, the User acknowledges that the use of such User Content for the purpose of providing the Service shall not give rise to any financial claim by the User against the Company. 10. Prices, Fees, and Offers 10.1. The prices displayed in the Application shall be in Iraqi Dinars (IQD), unless another currency is clearly displayed or the Company decides otherwise in a manner that does not violate the applicable laws and instructions. 10.2. The prices may include only the value of the Product, and other charges, such as delivery fees, packaging fees, service fees, or any additional charges, may be added and displayed to the User before the Order is confirmed. 10.3. The Gift Sender shall review the final price of the Order before confirming it, including the value of the Product, the delivery fees, and any applicable charges, discounts, or offers. 10.4. The Company may amend or discontinue prices, fees, or offers at any time. Such amendment shall not affect Orders confirmed prior to the amendment, except where there is a manifest material error in the price or information, or where a technical malfunction has occurred. 10.5. Offers, promotional codes, and discounts are subject to their own terms and conditions and may be limited by time, area, value, Product, or a specific User. They may not be redeemed for cash unless the Company decides otherwise. 10.6. The Company may cancel or reject the use of any offer or promotional code if it determines that such offer or promotional code has been misused, used in violation of its applicable terms, or used in a fraudulent manner. 11. Payment and Electronic Payments 11.1. The Gift Sender shall pay the full value of the Order and all applicable fees using the payment methods made available through the Application, including electronic payment, cash payment, or any other payment method approved by the Company. 11.2. Electronic payment transactions are subject to the terms and policies of the Payment Service Providers and may require additional authentication or verification depending on the payment method used. 11.3. The Company does not necessarily retain all payment card or financial account information, and such information may be processed through a licensed Payment Service Provider or another third party. 11.4. The Company or the Payment Service Provider may reject, cancel, or suspend any payment transaction if there are indications of fraud, error, insufficient funds, incomplete verification, or any other legitimate reason. 11.5. The User acknowledges that certain refund transactions may require time depending on the payment method, the bank, or the Payment Service Provider. The Company shall not be liable for any delay attributable to such parties after the Company has processed the refund request on its part. 11.6. In the event of any error in collection, payment, or settlement, the Company shall have the right to correct such error, request payment of any amount due, or refund any amount that was collected or paid in error. 12. Order Confirmation and Cancellation 12.1. An Order shall not be deemed finally accepted unless and until it has been confirmed by the Company, payment has been accepted, preparation has commenced, or the User has been notified of the acceptance of the Order, in accordance with the operating procedures adopted by the Application. 12.2. The Company may cancel an Order, in whole or in part, if the Product is unavailable, cannot be prepared, supplied, or delivered, if the Gift Recipient cannot be reached, if the Order information is inaccurate, or if the Order violates these Terms, the law, or the Company’s policies. 12.3. The Gift Sender may request cancellation of an Order in accordance with the cancellation policy adopted by the Application, provided that such request is made before preparation has commenced or before the Order has been handed over for delivery, unless the Product is perishable, customized, associated with a specific occasion or date, or its preparation has already commenced. 12.4. If an Order is cancelled by the Company due to the unavailability of the Product or because it cannot be fulfilled for reasons not attributable to the User, the amount paid shall be refunded to the Gift Sender or to the original payment method, in accordance with the Company’s policy and the payment method used. 12.5. If an Order is cancelled due to incorrect information, the Gift Recipient’s failure to respond, the Gift Recipient’s refusal to accept delivery, or an error attributable to the Gift Sender, the Company may deduct any actual costs incurred in connection with the Order, including preparation, packaging, delivery costs, or any non-refundable fees, depending on the nature of the Product and the Company’s policy. 12.6. The Gift Recipient shall not be entitled to claim a cash refund of the value of the Order or request that the amount be transferred to the Gift Recipient, unless the Company decides otherwise in accordance with its policies. 13. Delivery and Receipt 13.1. The Company, its Delivery Representatives, or Delivery Service Providers contracted by the Company shall arrange for the delivery of the Products to the address specified by the Gift Sender, within the service areas and delivery times made available through the Application. 13.2. The Gift Sender must provide a clear, complete, and accurate address, together with a valid telephone number for the Gift Recipient and any instructions necessary to reach the delivery location. 13.3. The delivery times displayed in the Application are estimated delivery times, and the Company will endeavor to comply with them to the greatest extent reasonably possible. However, the Company does not guarantee delivery at a specific time unless it has expressly accepted a time-specific delivery service. The User’s selection of a delivery time shall not constitute a guarantee that delivery will occur at that time unless the Company has expressly confirmed its acceptance of the time-specific delivery service. 13.4. If an Order is associated with a particular occasion or a specific delivery time, this must be clearly indicated when placing the Order. The ability to comply with such request shall be subject to the Company’s acceptance and the availability of the Product and the delivery service at the relevant time and in the relevant area. 13.5. Any person present at the delivery address who accepts delivery of the Order shall be deemed authorized to receive the Order on behalf of the Gift Recipient, unless the Gift Sender expressly requests otherwise and the Company agrees to such request. 13.6. The Company or the Delivery Representative may contact the Gift Sender or the Gift Recipient for the purpose of confirming information, coordinating delivery, or addressing any issue relating to the Order. 13.7. If delivery cannot be completed due to an incorrect address, the Gift Recipient’s failure to respond, the absence of any person at the delivery address, refusal to accept delivery, or circumstances beyond the Company’s control, the Company may reschedule the delivery, cancel the Order, charge additional fees, or deem the Order fulfilled, depending on the nature of the Product and the Company’s policy. 13.8. If the Gift Recipient refuses to accept delivery of the Order without any fault on the part of the Company, the Merchant, or the Supplier, the applicable Product cancellation or return policy shall apply, and the Gift Sender may not be entitled to a full refund if the Product is perishable, customized, or has been specially prepared for the Order. 13.9. The Company shall not be liable for any delay or failure in delivery resulting from inaccurate information, the recipient’s failure to respond, traffic conditions, weather conditions, security measures, governmental decisions, or any cause beyond the Company’s reasonable control. 14. Returns, Exchanges, and Warranty 14.1. Requests for returns, exchanges, and warranty services shall be subject to the Company’s policy published in the Application, the nature of the Product, and any specific terms established by the Merchant or Supplier, provided that such terms do not violate the laws in force in the Republic of Iraq. 14.2. The User shall be entitled to request a return or exchange if the Product is defective, damaged upon delivery, or materially non-conforming with the Order, in accordance with the time limits and procedures specified in the Company’s policy. 14.3. The User must provide evidence of the defect or non-conformity, such as photographs, a description of the condition, or any other information requested by the Company to process the complaint. 14.4. The Company reserves the right to inspect the Product or verify the complaint before accepting a return, exchange, or refund. 14.5. In the case of Orders placed as Gifts, any refund shall be processed with the Gift Sender or through the original payment method used for the Order. The Gift Recipient shall not be entitled to claim the value of the Product in cash, unless the Company decides otherwise in accordance with its policies. 14.6. The Gift Recipient may request an exchange or warranty service through the Application or customer service, where permitted under the Company’s policy or the applicable Product policy. 14.7. Subject to the provisions of Clause (15) below, the applicable laws, and the Company’s policies, perishable Products, food products, confectionery, flowers, Products associated with a specific date or occasion, Products manufactured or customized at the User’s request, or Products bearing a specific message, name, or design, may be excluded from return or exchange, unless the request is due to a defect in the Product, an error in preparation or supply, or non-conformity attributable to the Company, the Merchant, or the Supplier. 14.8. Where a return request or refund is approved, the amount shall be refunded to the Gift Sender or to the original payment method, in accordance with the Company’s policy and the payment method used. 14.9. Nothing in these Terms shall prejudice any consumer rights that may not be waived or limited under the applicable laws. 15. Perishable and Customized Products 15.1. The User acknowledges that certain Products offered through the Application may, by their nature, be perishable, associated with a specific date or occasion, or manufactured or prepared specifically at the User’s request. 15.2. Such Products include, without limitation, flowers, confectionery, food products, cakes, Products associated with specific dates, Products bearing a name or special message, customized gift arrangements, or any Product prepared specifically at the request of the Gift Sender. 15.3. Such Products may not be eligible for cancellation, return, or exchange after preparation has commenced or after delivery has taken place, unless there is a defect, damage, or material non-conformity attributable to the Company, the Merchant, or the Supplier. 15.4. The Company may reject a request for return or exchange if the Product has been damaged due to the recipient’s delay in accepting delivery, misuse of the Product, failure to follow storage instructions, or any reason not attributable to the Company, the Merchant, or the Supplier. 15.5. The User acknowledges that certain Products, particularly food products, confectionery, cakes, chocolate, beverages, and any consumable Products, may contain ingredients that may cause allergies or adverse health effects for certain persons, including gluten, nuts, milk and dairy products, eggs, soy, sesame, or any other ingredients. The Gift Sender and the Gift Recipient shall be responsible for verifying that the Product is suitable for the recipient’s health condition, dietary restrictions, or allergies before placing the Order or consuming the Product. 15.6. The Company shall not be liable for any damage or claim arising from the consumption of a Product containing ingredients or substances that are unsuitable for the Gift Recipient, provided that the Product information, nature, or ingredients were available through the Application, apparent from the nature of the Product, or could have been inquired about by the Gift Sender or the Gift Recipient before placing the Order or consuming the Product. This is without prejudice to any liability of the Company, the Merchant, or the Supplier arising from fraud, a serious defect, or any violation of the applicable laws. 15.7. The Gift Sender shall provide any notes relating to allergies, dietary restrictions, or health requirements when placing the Order. The Company does not guarantee that such notes can be accommodated unless they are expressly accepted or confirmed by the Company, the Merchant, or the Supplier. 16. Prohibited or Restricted Products 16.1. The Application may not be used to order or send any Products or content that violate the applicable laws, public order, public morals, or the Company’s policies. 16.2. The Company reserves the right to reject or cancel any Order relating to Products that it considers to be inappropriate, prohibited, restricted, or that may expose the Company, the User, or any third party to legal liability. 16.3. The User may not use the Application to send messages or Gifts that involve abuse, threats, harassment, blackmail, defamation, violation of the privacy of others, or any unlawful purpose. 16.4. The Company may impose additional restrictions on certain Products, areas, categories, payment methods, or delivery times whenever required by law, the Company’s policies, or considerations of safety or compliance. 16.5. Prohibited or restricted Products include, without limitation, Products prohibited by law, Products of unknown origin, Products requiring a special license unless made available through a service provider licensed and approved by the Company, or any Products that the Company considers may expose the Company, the User, or any third party to legal liability by offering, selling, or delivering them. 17. User Conduct and Prohibited Uses 17.1. The User shall use the Application in a lawful and responsible manner and in a way that does not harm the Company, other Users, or any third party. 17.2. The User shall not impersonate any person or entity or provide false or misleading information. 17.3. The User shall not use the Gift Recipient’s information, or the information of any other person, without authorization or for any unlawful or abusive purpose. 17.4. The User shall not use the Application to send any content that is unlawful, abusive, fraudulent, or that infringes the intellectual property rights, privacy rights, reputation, or any other rights of any third party. 17.5. The User shall not attempt to gain unauthorized access to the Application, the Company’s systems, User accounts, databases, or servers. 17.6. The User shall not disrupt, damage, or interfere with the operation of the Application, its systems, or its networks, or use viruses, malicious software, or any other harmful technological means. 17.7. The User shall not copy, extract, or compile the Application’s data or content, Product prices, Merchant lists, or Users’ data by automated or non-automated means without the Company’s prior written consent. 17.8. The User shall not use the Application for unauthorized commercial purposes, to resell Products, or to exploit offers or promotional codes in a fraudulent manner. 17.9. The User shall not circumvent the Company’s policies, payment procedures, or the restrictions imposed on accounts, Orders, areas, or Products. 17.10. The Company may take any appropriate action in the event of a violation of this Clause, including suspending the account, cancelling the Order, refusing to provide the Service, blocking the User, or taking the necessary legal action. 18. Application Content and Intellectual Property Rights 18.1. All intellectual property rights relating to the Application and its content are owned by or licensed to the Company, including the trade name, trademarks, logos, designs, interfaces, software, texts, images, graphics, databases, and the manner in which the Services are presented. 18.2. The User may not copy, modify, publish, distribute, sell, reuse, or exploit any part of the Application or its content without the Company’s prior written consent. 18.3. The User may not remove, conceal, or modify any notices relating to intellectual property rights, trademarks, or legal rights contained in the Application or its content. 18.4. The User does not acquire any ownership right or license in the trademarks, software, or content by virtue of using the Application or the Services, except for the limited right of use provided under these Terms. 18.5. If the User provides the Company with any suggestions, ideas, observations, or comments regarding the Application or the Services, the Company may use, develop, or incorporate them into its Services without giving rise to any financial right, claim, or ownership interest in favor of the User, unless otherwise agreed by the parties in writing. 19. Privacy, Data Protection, and Cookies 19.1. The processing of Users’ data shall be governed by the WRD Application Privacy and Cookies Policy, which forms an integral part of these Terms. 19.2. The Company may collect, use, retain, and process the data necessary to provide the Services, including the Gift Sender’s information, the Gift Recipient’s information, the address, telephone number, Order information, gift message, payment information, approximate location, and records of communications with customer service. 19.3. The Company may share data to the extent necessary to fulfill the Order with Merchants, Suppliers, Delivery Representatives, Payment Service Providers, technical service providers, or the competent authorities where appropriate. 19.4. The Company may use cookies and similar technologies, including analytics tools, device identifiers, and tracking technologies, to improve the operation of the Application, retain User preferences, enhance security, analyze performance, personalize the User experience, manage Orders, and support marketing campaigns in accordance with the law and the Company’s policies. 19.5. The User may manage or disable cookies through the browser, device, or Application settings, with the understanding that disabling certain cookies may affect the availability or efficiency of certain features of the Application. 19.6. The Company does not sell or lease Users’ personal data to third parties for independent marketing purposes, and such data shall not be disclosed except to the extent necessary to provide the Services, with the User’s consent, or where required or permitted by law. 19.7. The Company shall implement reasonable technical and organizational measures to protect data against unauthorized access, use, or disclosure, without guaranteeing absolute protection against all technical or security risks. 19.8. The User shall not enter the data of any other person in an unlawful manner or for the purpose of annoyance, abuse, fraud, or violation of privacy. 19.9. The Company may retain certain data after the closure of the account or the termination of the relationship to the extent necessary to comply with the law, resolve disputes, perform obligations, or protect rights. 20. Use of Artificial Intelligence and Analytics 20.1. The Company may use automated analytics, artificial intelligence, and machine learning technologies to improve the quality of the Services, support customer service, prevent fraud, analyze performance, personalize the User experience, recommend Products, and develop the features of the Application. 20.2. Subject to the privacy settings and the law, the Company may analyze Order data, gift messages, dates, and occasions for the purpose of providing reminders, recommendations, or features related to special occasions, without using the content of messages for independent advertising purposes except with the User’s consent or as permitted by law. 20.3. The Company does not use artificial intelligence to make purely automated decisions that produce a legal or material effect on the User, except where permitted by law and with appropriate safeguards. 21. Third Parties and Service Providers 21.1. The Application may rely on services, tools, systems, links, maps, payment methods, delivery services, or technical services provided by third parties. 21.2. The use of third-party services shall, where applicable, be subject to their own terms and policies, and the Company shall not be liable for any interruption, malfunction, error, or action attributable to such third parties except to the extent provided by law. 21.3. The appearance within the Application of any third-party link, service, payment method, map, or tool shall not constitute an endorsement or guarantee by the Company of such third party or its services. 21.4. The Company may change, replace, or discontinue any external service provider whenever it deems appropriate, without giving rise to any right on the part of the User, unless such change materially affects an existing Order. 22. Disclaimer and Limitation of Liability 22.1. The Company provides the Application and the Services within its available capabilities and with reasonable care, and does not guarantee that the Application or the Services will always be free from errors, malfunctions, delays, or interruptions. 22.2. The Company shall not be liable for any damage, loss, or delay arising from inaccurate information provided by the User, the unavailability of a Product, the Gift Recipient’s refusal to accept delivery, failure to respond to communications, inability to reach the address, or any cause beyond the Company’s reasonable control. 22.3. The Company shall not be liable for any defect, damage, or non-conformity attributable to the act of the Merchant or the Supplier or to the nature of the Product, while the User’s rights shall remain preserved in accordance with the law and the Company’s policies. 22.4. The Company shall not be liable